Key Definitions
This section clarifies terms used in the Policy to help you understand what we mean by certain expressions and how they relate to your data.
Personal data means any information that can identify an individual either directly or indirectly, such as name, contact details, identification numbers, job title, or any other data tied to a natural person.
Processing refers to any operation performed on personal data, including collection, recording, storage, modification, use, disclosure and deletion whether automated or manual.
User refers to any individual who accesses videaltor.info or interacts with videaltor in the context of service provision, including company representatives, clients and website visitors.
Service means the legal advisory, document preparation, compliance support and related services provided by videaltor to business clients in Thailand.
Cookies are small text files stored on a device by a website to remember preferences, enable functionality and collect analytics data about how the site is used.
Data We Collect
We collect data necessary to provide legal services, communicate with clients, comply with legal obligations and improve our website. Collection methods include information you provide, automated collection and data shared by third parties.
Data You Provide
When you contact videaltor, register for services or submit documents, we may collect the following types of information:
- Contact details such as name, business email, phone number and position
- Company information including registration number, address and industry sector
- Documents and correspondence required for legal matters (contracts, incorporation documents, licenses)
- Billing and payment information necessary to process invoices
- KYC and identity documents where needed to comply with regulatory requirements
- Communication preferences and records of interactions with our team
Data Collected Automatically
When you use the website or our online services, we automatically collect technical and usage data to operate and improve our services.
- IP address, device type and browser characteristics
- Pages visited, clicks, time on site and navigation paths
- Cookies and other tracking identifiers
- Error reports, diagnostic data and performance logs
- Geolocation information at a coarse level derived from IP address
- Analytics data used to understand and improve service usage
Data From Third Parties
We may receive data about you from partners, service providers or public sources to support service delivery and compliance.
- Payment processors and accounting providers for billing purposes
- External legal advisers working on a client matter with videaltor
- Analytics and hosting providers that operate parts of our website
Purposes of Processing
We process personal data only for specific, legitimate purposes needed to deliver services, meet legal obligations and maintain a safe platform.
- To provide and manage legal services and deliver contractual commitments
- To communicate with clients, respond to inquiries and manage service requests
- To process payments, issue invoices and maintain business records
- To comply with legal and regulatory obligations in Thailand
- To detect, prevent and respond to fraud, abuse or security incidents
- To analyze site usage and improve our services and content
- To send marketing communications where consent has been provided or permitted by law
- To share necessary information with partners and service providers involved in delivering our services
Legal Basis for Processing
We rely on lawful grounds to process personal data, depending on the context and purpose of processing.
- Performance of a contract: processing necessary to provide contracted legal services
- Compliance with legal obligations: processing required by applicable law or regulation
- Legitimate interests: processing for business administration, security and service improvement where interests do not override individual rights
- Consent: where we ask for and obtain consent for specific processing activities such as marketing communications
User Rights and Access
Depending on applicable law, individuals may have certain rights with respect to their personal data. We describe common rights below and how to exercise them.
- Right to access: request a copy of personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of data where processing is no longer necessary and no legal reason prevents deletion
- Right to restriction or objection: request limitation of processing or object to certain processing based on legitimate interests
- Right to data portability: request a machine-readable copy of data provided directly to us when applicable
- Right to lodge a complaint with a supervisory authority if you believe your data rights have been breached
Cookies and Tracking
videaltor uses cookies and similar technologies to provide core site functionality, remember preferences and gather analytics data to improve the website.
We use session cookies, persistent cookies and third-party cookies for analytics and functional integrations. Some cookies are essential for site operation while others enable measurement and personalization.
Categories include essential cookies, performance and analytics cookies, and marketing cookies used to understand site usage and deliver relevant content.
You can control cookie preferences through your browser settings and any cookie management tool provided on the site. Disabling certain cookies may affect site functionality.
Detailed Cookie Policy
Sharing and Disclosure
We share personal data with trusted third parties when needed to deliver services or where required by law. Sharing is limited to what is necessary for the stated purpose.
- Service providers who perform functions on our behalf such as hosting and payment processing
- Legal advisers and dispute resolution partners when handling client matters
- Regulatory, tax or law enforcement authorities when required by law
- Business partners involved in delivering a contracted service
- Third-party analytics and advertising platforms used on the website
- Potential buyers or advisors in the event of a business transfer or restructuring
International Transfers
Some service providers and partners may process data outside Thailand. When transferring data internationally, we seek to ensure appropriate safeguards are in place to protect personal data.
Safeguards may include data processing agreements, standard contractual clauses, and selecting partners with adequate security measures and data handling policies.
Data Retention
We retain personal data only as long as needed for the purposes described, to satisfy legal or regulatory obligations, and to resolve disputes.
Account and client relationship data is retained for the duration of the engagement and for a reasonable period afterward to meet recordkeeping obligations and defend legal claims.
Communications and support correspondence are retained as long as necessary to address inquiries and maintain service quality, typically aligned with the client relationship period.
Technical logs, analytics and backup copies are retained for operational and security purposes for limited periods defined by system and legal requirements.
When data is no longer required, we securely delete or anonymize it. Requests for deletion will be assessed against legal retention duties and contractual needs.
Security Measures
videaltor takes the confidentiality and security of client data seriously. We use layered technical and organizational measures to protect personal and business information collected in the course of providing corporate legal services. Our practices are designed to limit access to authorized personnel, detect unauthorized activity, and ensure secure transmission and storage of sensitive documents related to corporate governance, contracts, compliance and dispute resolution.
- Encrypted transmission of data using industry-standard TLS protocols for web forms and client portals.
- Access control and role-based permissions for staff, with periodic reviews and secure authentication.
- Regular backups, malware protection, and routine security audits to reduce the risk of data loss or unauthorized access.
Your Data Rights
As a data subject, you have specific rights regarding personal information we hold. These rights help you control how your data is used and allow you to keep your records accurate and relevant for corporate legal work.
- Right to access: request a copy of personal data we hold about you.
- Right to correction: request correction of inaccurate or incomplete information.
- Right to deletion: request removal of personal data where lawful and appropriate.
- Right to restriction: request restriction of processing in certain circumstances.
- Right to portability: receive personal data in a structured, commonly used format when applicable.
- Right to object: object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent: withdraw consent for processing where consent was the legal basis.
- Right to lodge a complaint with a supervisory authority if you believe your rights have been breached.
How to Exercise Your Rights
To exercise any of the rights listed above, submit a written request via our secure contact form on videaltor.info/contact or by mail to our office. Include sufficient details to identify yourself and specify the right you wish to exercise. For identity verification we may request additional information before fulfilling a request.
[email protected]
We aim to respond to rights requests promptly and will acknowledge receipt within 7 calendar days. We generally provide a substantive response within 30 calendar days; complex requests may require additional time, in which case we will inform you and provide an estimated completion timeframe.
Marketing Communications
With your consent, videaltor may send updates about relevant legal services, newsletters, event invitations, or changes in regulations that could affect your business. Marketing communications are tailored to corporate needs such as corporate compliance updates, contract management services, and dispute resolution resources.
You can opt out of marketing messages at any time by following the unsubscribe link in emails or by contacting videaltor via the contact options on videaltor.info. Requests to stop marketing will be processed promptly.
Children and Minors
videaltor does not knowingly collect personal information from children under 16 in the provision of corporate legal services. If we become aware that we have collected personal data from someone under 16 without appropriate consent, we will take steps to delete that information unless retention is required by law.
Third-Party Links
Our website may link to third-party resources, regulatory sites, or partner tools. These sites operate under their own privacy policies. videaltor is not responsible for the privacy practices or content of external websites and recommends reviewing their policies before sharing personal data.
Changes to This Privacy Policy
We review our privacy practices periodically to reflect changes in law, technology, and business operations. When material changes are made, we will publish an updated policy on videaltor.info and indicate the effective date. Continued use of our services after updates constitutes acceptance of the revised policy.